FAQ

Frequently Asked Questions

WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.

HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive an email containing your tracking information. You can use the tracking link provided to follow your package.

CAN I CHANGE OR CANCEL MY ORDER?
We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact support@dahliasclub.com as soon as possible. While we’ll do our best to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing.

WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 14 days of delivery provided they are unworn, unwashed, unused, and have all original tags attached.

For hygiene reasons, panties, thongs, bodysuits, and other intimate garments that come into direct contact with intimate areas are final sale.

Please visit our Returns page for our complete return policy.

CAN I RETURN OR EXCHANGE AN ITEM IF I REMOVED THE TAG?
No. All original tags must remain attached for an item to be eligible for return or exchange.

WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
Please contact support@dahliasclub.com within 7 days of delivery with your order number and photos of the item. We’ll review the issue and help make it right.

HOW DO I KNOW WHICH SIZE TO ORDER?
Please refer to the size guide provided on the product page before ordering. If you need additional sizing assistance, contact us at support@dahliasclub.com.

DO YOU RESTOCK SOLD-OUT ITEMS?
Some Dahlias pieces may be restocked, while others may be available in limited quantities. Follow us on Instagram and join our email list for restock announcements and new releases.

HOW CAN I CONTACT DAHLIAS?
For questions about your order, returns, sizing, or anything else, please contact us at support@dahliasclub.com. We aim to respond within 1–2 business days.